Zoome Privacy Policy

At Zoome Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, register a Zoome Casino account, use the Zoome Casino app, or otherwise interact with our services. By accessing casino Zoome or creating an account with us, you agree to the practices described in this policy. We operate under a licence issued by the Tobique Gaming Commission, and our operations are managed by Novatrix SRL, registered in Costa Rica, together with Vixatrix Limited, registered in Cyprus.

Information We Collect

We collect several categories of information to provide you with a secure and personalised experience across Zoome Casino Australia. When you complete Zoome Casino sign up, we ask you to provide your full name, date of birth, email address, residential address, phone number and preferred currency. We also collect information automatically as you use our platform, including your IP address, device type, browser information and gameplay history.

• We gather registration details provided during Zoome Casino login Australia account creation, including identity verification documents required for KYC checks
• We collect financial information necessary to process deposits and a Zoome Casino withdrawal, including payment method details and transaction history
• We record your activity when you play Zoome Casino slots real money games, place bets, or participate in tournaments and promotions
• We track technical data such as device identifiers when you use the Zoome Casino app android or the browser-installable PWA version of our platform
• We store communication records when you contact our support team via live chat, email or WhatsApp

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Zoome online casino. Our primary uses include verifying your identity, processing transactions, preventing fraud, and complying with our licensing obligations under the Tobique Gaming Commission. We also use your data to personalise your experience, including tailoring offers such as the Zoome Casino welcome bonus, Zoome Casino bonus codes, and loyalty rewards through our CompPoints and VIP programmes.

We may use your contact details to send you promotional communications about new games, a Zoome Casino no deposit bonus, or seasonal reload offers, unless you have opted out of marketing communications. You may withdraw your consent to marketing at any time by contacting our support team or adjusting your account preferences.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience while browsing our site and using the Zoome Casino app. Cookies help us remember your login details, understand how you interact with our games, and measure the performance of our website. Our cookies also support essential functions such as session management during a Zoome Casino real money login and allow us to detect and prevent fraudulent activity. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners who help us operate Zoome Casino and deliver our services effectively.

• We share payment data with our processing partners, including Tronabriz Limited for card and Paysafe transactions and CoinsPaid for cryptocurrency deposits and withdrawals
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when required for licence compliance or dispute resolution
• We may share data with the independent alternative dispute resolution body EGIS if a complaint cannot be resolved directly with us
• We work with game providers and software platforms whose games are available at Zoome Casino, and limited technical data may be shared to ensure fair play and game functionality
• We may disclose information where required by law, court order, or to protect our legal rights and the safety of our players

Data Security

We take data protection seriously and apply industry-standard security measures to protect your personal and financial information. Our servers use encryption technology to secure data transmitted between you and our systems, whether you access Zoome Casino online through desktop, mobile, or the Zoome Casino app download available for smartphones and tablets. We restrict access to your personal data to authorised personnel only and regularly review our security procedures to reduce the risk of unauthorised access, loss, or misuse.

While we implement robust safeguards, no method of data transmission over the internet is completely secure. We encourage you to use a strong password, avoid sharing your login credentials, and log out of your account after each session, particularly when using shared devices to access Zoome Casino mobile.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory, accounting and legal obligations connected to our licence. If you close your account, we may continue to store certain records for a defined retention period, particularly transaction history related to deposits, bonuses and any Zoome Casino bonus withdraw requests, in order to comply with anti-money laundering regulations.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We respect these rights and will respond to legitimate requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information in your account
• You can request the deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of data processing, including marketing communications
• You have the right to lodge a complaint with a relevant supervisory authority if you believe your data has been mishandled

Age Restrictions and Excluded Territories

We only accept players who are at least 18 years old or the legal gambling age in their jurisdiction. We do not knowingly collect data from minors. Our services are not available to residents of certain restricted countries, and we reserve the right to verify your location and identity before processing withdrawals or granting access to promotions such as the Zoome Casino australia no deposit bonus.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact our support team. We are available 24/7 via live chat, WhatsApp at +447831130277, or by email at support@zoome.casino. Our team is ready to assist with any privacy-related enquiries regarding your Zoome Casino account.