Zoome Casino Terms and Conditions

Welcome to Zoome Casino. These terms and conditions govern your use of our website, mobile platform and casino Zoome services available at zoome.casino. By registering an account, making a deposit or otherwise using our services, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services. We reserve the right to amend these terms at any time, and we encourage you to review this page periodically.

Our Operator and Licensing

Zoome Casino is operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958, with its registered office in Potrero Cerrado, Province 03 of Cartago. Certain services under these terms may also be provided by Vixatrix Limited, registered in Cyprus under HE 459370, based in Limassol. We operate under an e-gaming licence issued by the Tobique Gaming Commission (licence no. 0000002). You may verify our licence directly with the Tobique Gaming Commission, which also handles licensing-related disputes. For independent alternative dispute resolution, we work with EGIS, which can be contacted at disputes@egis-adr.com.

Eligibility and Account Registration

To use Zoome Casino online, you must be at least 18 years old and legally permitted to gamble under the laws of your jurisdiction. Our services are tailored to players in Australia, and we also serve several other localised markets. We do not accept players from a list of restricted countries, including the United States, the United Kingdom, Belgium, the Netherlands and several other jurisdictions listed in our full compliance documentation. Swedish residents may access our platform but are excluded from all bonuses, promotions, VIP benefits and loyalty point exchanges; bonuses are also unavailable to citizens of Poland, Israel, Spain and the USA.

When you complete Zoome casino sign up, you agree to provide accurate personal information and to keep your account details secure. Zoome casino login credentials are personal to you, and you must not share your account with any third party. We may request identity verification documents at any stage, and full KYC completion is required before any withdrawal is processed.

Accessing Zoome Casino - Website, Mobile and App

Our platform is available on desktop and mobile browsers, and we also offer a browser-installable progressive web app for a smoother zoome casino mobile experience. There is no need for a traditional zoome casino app download from an app store - the zoome casino app android version and iOS version can be added directly to your home screen. Whether you prefer zoome casino games download through our PWA or simply visiting zoome.casino in your browser, we ensure consistent functionality and security across every device.

Currencies, Deposits and Withdrawals

All transactions on our Australian locale are processed in AUD. Minimum deposits start at A$20 for cards, vouchers and e-wallets, A$85 for bank transfer, and vary for cryptocurrencies. We accept Visa, Mastercard, Giropay, CashToCode, bank transfer and several cryptocurrencies including Bitcoin, BitcoinCash, Litecoin, Ethereum, DogeCoin and USDT, all processed without additional fees. Card, Giropay and CashToCode deposits are instant, bank transfers take up to 24 hours, and crypto deposits are processed instantly through our payment partners.

Zoome casino withdrawal requests start at A$75 for bank transfer and PayAnyBank, with lower minimums applying to crypto payouts. We apply daily, weekly and monthly withdrawal limits of A$1,500, A$7,500 and A$15,000 respectively, though progressive jackpot wins are paid in full outside these caps. All deposits must be wagered at least three times before you may withdraw, with poker contributing only 5% toward this requirement. We aim to process withdrawal requests within 24 hours, and typically within three hours once your KYC verification is complete.

Bonuses and Promotions

Our Zoome casino bonus offers include a three-part welcome package with a combined value of up to 275% and A$4,875 plus 250 free spins across your first three deposits, each requiring wagering of 40 times the bonus amount. We do not currently issue a zoome casino no deposit bonus, and no zoome casino bonus code is required to claim eligible offers - qualifying deposits trigger bonuses automatically. Additional promotions include daily and weekly reload bonuses, cashback offers, and our Wheel of Fortune feature. All bonus funds are subject to a maximum bet of A$7.50 per round while active, and wagering draws from both real and bonus balances, with real funds used first.

We reserve the right to void winnings obtained through breach of these bonus terms, including the use of prohibited betting strategies or bonus abuse across linked accounts. Bonuses are void for residents of Sweden, Poland, Israel, Spain, the UK and the USA, and remain unavailable to players in restricted territories.

Loyalty Program and VIP Status

Our CompPoints ladder rewards you for regular play, with points earned primarily through slot wagering and exchangeable for bonus funds via your account dashboard. Alongside this, we operate five VIP tiers - Bronze, Silver, Gold, Platinum and Secret - offering enhanced cashback, higher limits and, from Gold level, a personal account manager. VIP status can be reached through sustained play or our Fast Track program for qualifying deposits within a single casino day.

Games and Fair Play

We offer over 4,000 games, including 1,000+ pokies, live dealer tables, jackpot slots and instant win titles from leading studios such as BGaming, Betsoft Gaming, Yggdrasil and Evoplay. Whether you're looking for zoome casino slots real money play or prefer our live tables, you can enjoy zoome casino play online roulette alongside blackjack, baccarat and video poker. All games available through Zoome Casino online undergo independent testing to confirm fair and random outcomes, and we do not manipulate results in any way.

Responsible Gambling

We are committed to promoting responsible play across our platform. You can set deposit limits, session reminders or self-exclusion periods directly from your account settings. If you feel your gambling is becoming problematic, we encourage you to contact our support team or seek assistance from a professional support organisation in your region.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from technical faults, internet connectivity issues, or unauthorised account access resulting from your failure to protect your login credentials. Our liability, where legally permitted, is limited to the amount held in your account balance.

Dispute Resolution and Complaints

If you have a concern about your Zoome casino experience, we ask that you first contact our support team via live chat, email at support@zoome.casino, or WhatsApp. Unresolved disputes relating to our licence can be raised with the Tobique Gaming Commission, and independent alternative dispute resolution is available through EGIS at disputes@egis-adr.com.

Changes to These Terms

We may update these terms and conditions periodically to reflect regulatory, operational or commercial changes. Continued use of our services after any update constitutes your acceptance of the revised terms. We recommend checking this page regularly.

Contact Us

For any questions regarding these terms, our bonus rules, or your account, our support team is available 24/7 via live chat, email at support@zoome.casino, or WhatsApp at +447831130277.